Terms and Conditions
WRITING OF LEGAL NOTICE
In order to comply with Article 10 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform the user of our data:
Commercial Name: ROMHEMP
Registered Office: Str. Motilor nr 17, Jimbolia, Timis, Romania
Your goods will be delivered to the address on the order form.
We must have your full postcode and telephone number.
Delivery Options (Europe + UK)
Normal mail, delivery time 5 to 7 bussines days
Fast Mail, delivery time 2 to 3 bussines days
Please account for the following charges when ordering: from €8 for Normal Mail to €12 for Fast Mail per order
Please contact us if your parcel has not been received within 10 working days.
Goods should be with you within 10 working days. If goods do not arrive within 10 working days please notify us immediately
If you require products to be returned then they have to be completely unopened and also be in the original packaging. Carrer de Madrid, nr.13 local 7, Salou, 43840 Tarragona
If, on receipt, the goods are faulty then please take the following steps:
First, contact us and let us know you would like to return a product.
Please pay the return postage and send back by recorded delivery so you have a proof of posting.
We can replace it depending on the fault within the first 10 days. If the item is in stock we will replace it immediately. If not we will give a credit note or refund. Postage will not be charged on replacement/repair of faulty goods.
If, on receipt you are not happy with your goods please take the following steps:
Complete a return form stating the reason for return and enclosed with goods and send back within 14 days of receipt. Goods must be returned in the same condition as they were received.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by crediting your card.
Refunds will be made within 14 days of receipt of your return.
If you are not satisfied with any of the products, please notify us within 14 days, and return the goods to us.
Please send products back as they were received in the original unopened packaging.
We will not replace any products after 30 days.
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
We store and process customer data in accordance with the current legal requirements of the data protection law, the telecommunications laws and services protection law.
If you would like to cancel your order, please contact us before your order has been shipped. Our working hours are Monday – Friday, 9am – 7.30 GMT +1
If your order has already been shipped, we will not be able to cancel it. Please consult our returns policy in our terms and conditions.
We are committed to delivering exceptional customer service to our customers. Please tell us if something goes wrong by contacting us immediately with the contact details above, and we will seek to deal with the matter promptly including providing you, on request, with a copy of our complaint handling procedure.
If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic, you may be able to submit your complaint to a certified alternative dispute resolution provider in Spain via the EU ‘ODR platform’, using the following email address: email@example.com
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, i.e. where you have instructed us for purposes outside your trade, business, craft or profession.
The website address for the ODR platform is: ec.europa.eu/odr
The provider, responsible for the website, makes available to users this document with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE ), as well as informing all users of the website about what the conditions of use of the website are.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.
The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said obligations, being understood as sufficient with the publication on the website of the provider.
The provider is exempt from any type of liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party outside it.
From the client’s website it is possible that it is redirected to content from third-party websites. Since the provider can not always control the contents introduced by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morals or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.
The provider is not responsible for the information and stored content, by way of example but not limited to forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website of the provider. Notwithstanding and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of any content that could affect or contravene the legislation national, or international, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
This website has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of certain programming errors, or that occur causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.
Intellectual and industrial property
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of the provider or, if applicable, have a license or express authorization. part of the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization by the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.
The designs, logos, text and / or graphics outside the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.
The provider DOES NOT expressly AUTHORIZE that third parties can redirect directly to the specific contents of the website, and in any case redirect to the main website of the provider.
The lender acknowledges in favor of its owners the corresponding rights of industrial and intellectual property, not implying their mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, as well as endorsement, sponsorship or recommendation by the party of the same.
To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email.
Applicable Law and Jurisdiction
For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to their use the Courts and Tribunals of SALOU.