1. DATA OF THE RESPONSIBLE OF THE TREATMENT
Business Name: ROMHEMP ® (hereinafter, the “Company” or the “Responsible”).
Address: C / MADRID Nº13 LOCAL 7 – 43840 – SALOU – TARRAGONA
Email for communications regarding data protection: [email protected]
1.1. Applicable regulations
1.2. Delegate of Data Protection
The company does not have a Data Protection Delegate.
2. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The treatment we perform of your personal data responds to the following purposes:
– Provide information related to the products and services offered by our company and detailed in this web site.
– Make the contracting of our services by accepting the corresponding budget / order and / or signing a commercial contract.
– Send you by email and / or postal news and news about our entity, as well as updates to our catalog of products and services.
2.1. Period of Conservation of your data
We will keep your personal data from the moment you give your consent until you revoke it or request the limitation of the treatment. In such cases, we will keep your data blocked during the legally required deadlines.
3. LEGITIMATION AND DATA COLLECTED
The legitimacy for the processing of your data is the express consent granted by means of a positive and affirmative act (fill in the corresponding form and check the acceptance box of this policy) when you provide us with your personal data.
3.1. Consent to process your data
3.2. Data categories
The data collected refer to the category of identifying data, such as: Name and Surname, Telephone, Postal Address, Company, Email, as well as the IP address from where you access the data collection form.
4. SECURITY MEASURES
Within our commitment to guarantee the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of personal data and to prevent their alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed, according to Art. 32 of the RGPD EU 679/2016.
5. ASSIGNMENT OF DATA
There are no data transfers or international transfers of your data, except for those authorized by tax, commercial and telecommunications legislation, as well as in those cases in which a judicial authority requires it.
6. USER RIGHTS
Any interested party has the right to obtain confirmation about whether we are treating personal data concerning him, or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. For reasons related to their particular situation, the interested parties may object to the treatment of their data. The Data Controller will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
In accordance with current legislation you have the following rights: right to request access to your personal data, right to request rectification or deletion, right to request limitation of your treatment, right to object to treatment, right to portability of data and likewise, to revoke the consent granted.
6.1. How to exercise my rights?
To exercise their rights, you must contact the person in charge, requesting the corresponding form for the exercise of the chosen right. Optionally, you can go to the competent Control Authority to obtain additional information about your rights. The contact details for the exercise of your rights are telephone 604360299 and email: [email protected] Remember to accompany a copy of a document that allows us to identify you.
7. CONSENT TO SUBMIT ELECTRONIC COMMUNICATIONS
Likewise, and in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, completing the data collection form and marking the corresponding box “I accept the shipment of electronic communications “, is granting the express consent to send to your email address, telephone, fax or other electronic means in sending information about the Company.
From April 2012 to install cookies on users’ terminal equipment (computer, mobile device or others) it is necessary to obtain the informed consent of the users, except in certain cases (exempt cookies).
2.- HOW TO GIVE COMPLIANCE
A.- To inform the user and obtain their consent at the moment in which said user visits the web through the information format by layers. This method consists of presenting the user with the information about the purposes for which the cookies are treated, about their own or that of third parties and about the action through which it is understood that they give their consent (for example, to continue browsing the website). website) and finally a link to a web page containing the COOKIES POLICY. For this we can use the following programs or plugins and install them on the website:
OPTION B.- For websites that use WordPress, the “UK COOKIE CONSENT” plugin of Catapult could be installed. It is free and its download is available at: http://wordpress.org/plugins/uk-cookie-consent/
3.- WRITING OF THE PAGE “COOKIES POLICY”
2.- WHAT ARE THE COOKIES?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. Cookies are only associated with an anonymous user and their computer or device and do not provide references that allow their personal data to be known.
3.- TYPES OF COOKIES
1.- Own cookies: Are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor himself and from which the service requested by the user is provided.
2.- Third party cookies: These are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.
3.- Session Cookies: They are a type of cookies designed to collect and store data while the user accesses a web page.
4.- Persistent Cookies: They are a type of cookies in which the data is stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.
5.- Analysis Cookies: Those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, we analyze your browsing on our website in order to improve the offer of products or services we offer you.
6.- Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which it provides the requested service. Based on criteria such as the content edited or the frequency in which the ads are displayed.
7.- Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the service is provided. requested. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it. It is also possible that when visiting a web page or when opening an email where an advertisement or promotion about our products or services is published, a cookie will be installed in your browser that will serve to show you later advertising related to the search you have made, develop a control of our ads in relation, for example, with the number of times they are seen, where they appear, what time they are seen, etc.
4.- TYPES OF COOKIES USED BY THIS WEBSITE
The cookies used on our website are session and third-party cookies, and allow us to store and access information related to the language, the type of browser used, and other general characteristics predefined by the user, as well as to monitor and analyze the activity that it carries out, in order to introduce improvements and provide our services in a more efficient and personalized way. (name of the company) does not use advertising or behavioral advertising cookies.
|2 years||Used to distinguish users and sessions.||No Exempt|
|30 minutes||It is used to determine new sessions and visits.||No Exempt|
|At the end of the session||It is configured to use with Urchin.||No Exempt|
|6 months||Stores the origin or campaign that explains how the user has reached the web page.||No Exempt|
5.- REVOCATION AND ELIMINATION OF COOKIES
At all times you can access the configuration of your browser by accepting or rejecting all cookies, or select those whose installation supports and which not, following one of the following procedures, which depends on the browser you use:
Google Chrome (in the Tools Menu)
Settings> Show advanced options> Privacy (Content Settings)> Cookies
More information: https://support.google.com/chrome/answer/95647?hl=en
Microsoft Internet Explorer (in the Tools Menu)
Internet Options> Privacy> Advanced
More information: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-9
Options> Privacy> Cookies
More information: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Safari, iPad and iPhone
More information: http://www.apple.com/privacy/use-of-cookies/
Settings> Options> Advanced> Cookies
More information: http://help.opera.com/Linux/10.60/es-ES/cookies.html
6.- THIRD PARTIES OF SERVICE PROVIDERS
|Provider||Purpose of service and Cookie||Supplier Information|
|GOOGLE Inc.||Statistical analysis of the website at the level of posting visitors, pages visited, keywords used and the like||http://www.google.es/intl/es/policies/privacy/|
INFORMED CONSENT EUROPEAN DATA PROTECTION REGULATIONS
Identification of the Responsible We inform you that the personal data that you provide us are incorporated into a personal data processing called CLIENTS-PROVIDERS whose head is ROMHEMP ® with CIF Y4688955M and with address at C / MADRID Nº13 LOCAL 7, 43840-SALOU, TARRAGONA (SPAIN) . You can contact the person in charge, either by phone on the number 604360299 or by email at the mailbox [email protected]
Delegate of Data Protection. There is no Delegate for data protection in this entity.
Purpose In ROMHEMP we treat the information of interested persons with the following purpose: The purpose is the management of the commercial relationship, both from an administrative point of view and compliance with tax obligations, as well as from a commercial and marketing point of view.
Additionally, we also treat your data for the sending, even by electronic means, of promotional communications about activities, campaigns and initiatives of a similar nature to those that you have previously participated in.
Conservation term. The term of conservation of your personal data will be: Once the contractual relationship, or service provision, the data conservation period will be 6 years to comply with legal, fiscal and mercantile obligations.
Automated decisions and profiling. We inform you that there are no automated decisions including the elaboration of profiles.
Legal Basis of the Treatment. The legal basis of the treatment is the execution of a commercial contract, as well as the fulfillment of fiscal and mercantile obligations.
Recipients of assignments. There are no plans to make assignments, except those that are authorized by law.
International transfers. No international transfers are made.
Rights. In accordance with current legislation, it has the following rights:
– Right to request access to your personal data.
– Right to request rectification or deletion.
– Right to request the limitation of your treatment
– Right to oppose treatment.
– Right to data portability.
To exercise their rights, you must contact the person in charge, requesting the corresponding form for the exercise of the chosen right. Optionally, you can redirect the interested party to the competent Control Authority to obtain additional information about your rights.
Consent. In …………………………………… a …… ……………… Dn./a, ……………………… ……………………… with DNI / NIE ………………. …………. I give my express consent in accordance with what is stated in this document.
CLAUSE FOR EMAILS
LEGAL NOTICE: The information contained in this email, and where appropriate in the attached documents, is privileged information for the exclusive use of the person and / or persons to whom it is addressed. Access to this message is not allowed to any other person than indicated. If you are not one of the recipients, any duplication, reproduction, distribution, as well as any use of the information contained therein or any other action or omission taken in connection therewith, is prohibited and may be illegal. In this case, please notify the sender and proceed to the elimination of this email as well as its attachments, if any.
Likewise and in compliance with current Spanish legislation on the protection of personal data and the European regulation RGPD 679/2016 we inform you that your data is being processed by ROMHEMP ® with CIF Y4688955M, for the purpose of maintenance and management of commercial and administrative relations. The legal basis of the treatment is compliance with tax, commercial and accounting legislation. No cessions and / or international transfers of data are foreseen. To exercise your rights you can contact us, domiciled at C / MADRID Nº13 LOCAL 7, 43840, SALOU (TARRAGONA), or by email to [email protected], in order to exercise your rights of access, rectification, suppression (right to be forgotten), limitation of treatment, portability of data, opposition, and not being subject to automated decisions, indicating as Subject: “Rights Law Data Protection”, and attaching a photocopy of your ID.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Carrer de Madrid 13, Local 7, Salou, Tarragona, 43840, Spain.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Carrer de Madrid 13, Local 7, Salou, Tarragona, 43840, Spain.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.